FAQ for skippers and organizers
Watch the video about the iNsailing project, and below you will find all the necessary information and instructions about how to add your events to the platform.
How to become an organizer?
In order to become an event organiser and start accepting participants on your sailing event, you need to register on our website and go through the authorisation procedure.
Then you can create events. If the sailing event already exists (which is usual for international regattas), you can add a place or a yacht to this regatta.
Then you can create events. If the sailing event already exists (which is usual for international regattas), you can add a place or a yacht to this regatta.
How to create a sailing event or a regatta?
You can create an ad with your sailing event absolutely free. You can find the button in the footer "Create an event", then choose "Organise an event", or "Add invitation for an event". In order to proceed, please choose appropriate sailing event type that you would like to create.
The published events will appear in the search results within 6-8 hour.
The published events will appear in the search results within 6-8 hour.
How to edit my event?
How to edit event:
- Login to your account (Profile)
- Go to My Events page at iNsailing.com.
- Find the event you want to edit, then click Edit.
- Going through the steps, find the section you want to edit and edit it.
- Next press Save
How to add an invitation to an existing regatta?
In order to add invitation to existing regatta, you need to click on the "Create an event" button in the footer of the Main page.
Next, in the "Add invitation to the regatta" section, select the country in which the event takes place.
After choosing a country, you can see a list of all the regattas in this region and by clicking the "Add Invitation" button you can add your yacht and an invitation to the chosen sailing event.
We recommend adding a yacht in advance. This can be done in your profile.
Next, in the "Add invitation to the regatta" section, select the country in which the event takes place.
After choosing a country, you can see a list of all the regattas in this region and by clicking the "Add Invitation" button you can add your yacht and an invitation to the chosen sailing event.
We recommend adding a yacht in advance. This can be done in your profile.
How to add and edit my yacht?
To create and edit a yacht you need:
1. To register on the site and go to your profile.
2. To go to the "My Yachts" section and click add.
To add a yacht you will need the following information:
— photos,
— name, model, brand of the vessel,
— description of the yacht,
— year of production,
— information about the number of cabins and berths.
1. To register on the site and go to your profile.
2. To go to the "My Yachts" section and click add.
To add a yacht you will need the following information:
— photos,
— name, model, brand of the vessel,
— description of the yacht,
— year of production,
— information about the number of cabins and berths.
How to translate the text of the event or offer?
Our clients come to participate in international competitions and regattas from different countries and use iNsailing in many languages.
We want participants to pay attention to your event or location and be able to read its description.
If you have the opportunity to discribe your sailing event in another language, we highly recommend doing it.
We want participants to pay attention to your event or location and be able to read its description.
If you have the opportunity to discribe your sailing event in another language, we highly recommend doing it.
Why should I communicate and pay through iNsailing?
iNsailing helps in booking and reduces the likelihood of failed transactions for both yacht tenants and participants in regattas or other events.
Communication or payment bypassing the iNsailing site may put you at risk of fraud, additional fees, inability to return payment amount, absence of the events, and it is contrary to our Terms & Conditions. To prevent this, we remove text from messages that may contain contact information until the booking is confirmed by payment through our platform.
On the iNsailing website, you can send messages, and communicate directly with the other party. If it is necessary to discuss essential or final details, you can continue to exchange messages on our platform. Contact information can be provided to each party after paying for the booking through the iNsailing platform.
Communication or payment bypassing the iNsailing site may put you at risk of fraud, additional fees, inability to return payment amount, absence of the events, and it is contrary to our Terms & Conditions. To prevent this, we remove text from messages that may contain contact information until the booking is confirmed by payment through our platform.
On the iNsailing website, you can send messages, and communicate directly with the other party. If it is necessary to discuss essential or final details, you can continue to exchange messages on our platform. Contact information can be provided to each party after paying for the booking through the iNsailing platform.
Using the iNsailing platform
The iNsailing website is free to use. Customers anf participants can view events, regattas, and cruises for free, without subscribing, and owners, organizers can add their events and places absolutely FREE.
If the booking is made via the iNsailing platform, then each party must pay the iNsailing Service Fee. The iNsailing Service Fee is necessary for platform functionality.
If the booking is made via the iNsailing platform, then each party must pay the iNsailing Service Fee. The iNsailing Service Fee is necessary for platform functionality.
iNsailing Service Fee
iNsailing deducts 10% of the total amount of the reservation (iNsailing Service Fee) for organizers, owners, and skippers from any booking made through the iNsailing platform. This allows us to safely and smoothly process payments, prevent fraud, protect personal data, and offer customer support when necessary.
Communication or payment bypassing the iNsailing website may put you at risk of fraud, additional fees, inability to return the payment amount, no-show on the events, and is contrary to our Terms and Conditions. To prevent this, we remove text from messages that may contain contact information until the booking is confirmed by payment through our platform.
Communication or payment bypassing the iNsailing website may put you at risk of fraud, additional fees, inability to return the payment amount, no-show on the events, and is contrary to our Terms and Conditions. To prevent this, we remove text from messages that may contain contact information until the booking is confirmed by payment through our platform.
How and when are the participants charged for booking?
After the skipper or an organizer confirms the request from the participant, the required amount for the booking will be debited from the participant's card. The full amount for participation in the event will be transferred to the organizer or the owner of the yacht within the first 24 hours of the event starting.
It is important to know that iNsailing does not allow partial payments or several credit cards to pay for a reservation. The organizers or owners will receive payment on the first day of the event.
It is important to know that iNsailing does not allow partial payments or several credit cards to pay for a reservation. The organizers or owners will receive payment on the first day of the event.
Cancellation of the booking by the participant and by an organizer
The Organizers and the Participants are responsible for any changes made to the booking directly through the iNsailing.com. If a participant cancels the reservation, a refund will be made according to the cancellation policy. A full refund is only possible in case of early cancellation of participation.
Cancellation fees
Participants can at any time cancel a confirmed reservation in accordance with the cancellation policy, and iNsailing will transfer the refund amount to the Participant's account in accordance with the cancellation policy:
— cancellation for the reservation during 72 hours after the payment — a full refund,
— cancellation for the reservation after 72 hours from the payment date — 10% of the reservation amount,
— cancellation for the reservation less than 30 days before the event start — 25% of the reservation amount,
— cancellation for the reservation 15 days or less before the event start — 50% of the reservation amount,
— cancellation for the reservation less than 48 hours before the start of the event start — Cancellation fee is 100% ( may be considered individually).
Thus, the entire remaining amount will be transferred to the participant's account with the exception of the Cancellation Fee (penalty).
When the owner or organizer cancels the reservation, a full refund is made to the client or participant's account. Cancellation fee (penalty) will be applied to the organizer's account in the amount of 10% of the total amount of the reservation.
Cancellation fees
Participants can at any time cancel a confirmed reservation in accordance with the cancellation policy, and iNsailing will transfer the refund amount to the Participant's account in accordance with the cancellation policy:
— cancellation for the reservation during 72 hours after the payment — a full refund,
— cancellation for the reservation after 72 hours from the payment date — 10% of the reservation amount,
— cancellation for the reservation less than 30 days before the event start — 25% of the reservation amount,
— cancellation for the reservation 15 days or less before the event start — 50% of the reservation amount,
— cancellation for the reservation less than 48 hours before the start of the event start — Cancellation fee is 100% ( may be considered individually).
Thus, the entire remaining amount will be transferred to the participant's account with the exception of the Cancellation Fee (penalty).
When the owner or organizer cancels the reservation, a full refund is made to the client or participant's account. Cancellation fee (penalty) will be applied to the organizer's account in the amount of 10% of the total amount of the reservation.
Support Center
Our support team is always happy to help. You can send us a request, and we will contact you shortly. Our support team is available 24/7.